Associate Director Sales Development

Jumo Health is a Patient Experience Organization that applies behavioral science, health literacy, and human-centered design to transform complex clinical trials with high decision investments into patient-centered experiences that drive enrollment and retention. As we grow, our information systems, data, and AI capabilities are central to how we scale operational excellence and innovation.

The Associate Director, Sales Development will be responsible for the following:

Team Leadership & Coaching

• Hire, onboard, coach, and develop Sales Development Reps (SDRs); create clear expectations and career paths.
• Run weekly 1:1s, call/email coaching, role plays, and performance improvement plans when needed.
• Establish a high-accountability culture focused on activity quality, conversion rates, and learning.

Pipeline & Lead Generation Ownership

• Own SDR-sourced pipeline targets (meetings held, qualified opportunities, pipeline $ influenced).
• Design and optimize outbound prospecting programs (sequences/cadences, talk tracks, personas).
• Ensure fast, consistent follow-up on inbound leads and tight handoffs to Business Development (BD).

Process, Reporting & Execution

• Build and manage dashboards for activity, meetings set/held, conversion rates, and pipeline impact.
• Maintain CRM integrity: lead status definitions, routing rules, stage criteria, and data quality.
• Standardize qualification and handoff (discovery notes and next steps).
• Implement and continuously improve SOPs and playbooks for prospecting and inbound handling.

Cross-Functional Collaboration

• Partner with Marketing on campaign follow-up, content needs, lead scoring, and event strategy.
• Align with Sales/BD on target accounts, meeting quality, feedback loops, and pipeline reviews.
• Provide market intelligence on objections, competitors mentions, and buyer priorities.

Enablement & Tools

• Own SDR tech stack (CRM + sales engagement + data tools) and ensure adoption.
• Create onboarding curriculum and ongoing enablement (product, industry, messaging, compliance).
• Ensuring outreach aligns with brand standards and applicable privacy/compliance requirements.

Success Metrics

• SDR-sourced pipeline ($) and qualified opportunities created
• Meetings held (quality + volume) and meeting-to-opportunity conversion
• Activity and productivity (by rep and team)
• Speed-to-lead (inbound) and lead-to-meeting conversion
• CRM/data quality and process adherence
• Rep ramp time and retention/engagement

Required Qualifications

• 3–5+ years in B2B sales/sales development, including 2+ years managing Sales Development Reps
• Demonstrated success building or scaling outbound/inbound lead generation programs
• Strong coaching ability with a track record of improving rep performance
• Analytical and metrics-driven; comfortable with pipeline math and forecasting inputs
• Proficiency with CRMs (Salesforce/HubSpot) and sales engagement tools

Preferred Qualifications

• Experience selling into pharma/biotech, healthcare, SaaS, or services
• Familiarity with clinical research, patient engagement, recruitment/enrollment, or digital health
• Experience supporting enterprise sales cycles and multi-stakeholder buying groups

Jumo Health (www.jumohealth.com) is a Patient Experience Organization purpose-built to address the emotional, cognitive, and social barriers patients face when choosing whether to participate in clinical trials. We combine behavioral science, health literacy, and real-world storytelling to create an engagement system that reduces friction, eliminates fear, and builds trust, especially for complex studies with high decision investments. From first impression to last follow-up, we empower patients with the clarity, confidence, and support needed to enroll and stay actively engaged. Spanning 24 therapeutic areas and 180 conditions in 90 languages, our human-centered educational solutions are the choice of 17 of the world’s top 25 life sciences companies to empower patients to take charge of their health, remove barriers to clinical trial participation, and ultimately contribute to better outcomes.

Jumo Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.

To apply, please send your resume and any relevant information to [email protected]. Be sure to include the position for which you are applying in the subject line of your email.