Quality and Compliance Manager

Jumo Health is a Patient Experience Organization that applies behavioral science, health literacy, and human-centered design to transform complex clinical trials with high decision investments into patient-centered experiences that drive enrollment and retention. As we grow, our information systems, data, and AI capabilities are central to how we scale operational excellence and innovation.

The Quality and Compliance Manager execute the day-to-day Quality operations including managing the development of policies and SOPs, administering compliance training, driving issue management (root cause analysis, CAPA, remediation) and supporting other work such as audits and client inquiries. The person in this position will work to continue to mature our QMS: tighten document control, elevate audit/inspection readiness, and apply lessons learned for continual improvement.

Compliance Training Program

• Manage the training matrix, assign learning plans, track adherence, and escalate gaps.
• Work cross-functionally to ensure role-based training aligns with functional needs.
• Integrate compliance-related training into the onboarding of new employees.
• Support development and selection of learning modules.
• Coordinate client-issued training programs with external client teams.

Policy, SOP & Document Control

• Orchestrate the development, approval, versioning, and periodic review of controlled documents across functional teams.
• Ensure consistency of documents and harmonize process references.
• Maintain current and archived Policy & SOP document library.

Issue Management & CAPA

• Lead discovery, documentation, and investigation of quality issues/deviations.
• Facilitate root cause analysis and define corrective/preventive actions.
• Track remediation to closure with clear owners, due dates, and status visibility.
• Assist with reporting quality & compliance metrics to senior leadership.

Audit & Inspection Readiness

• Support planning and execution of internal and external audit coordination and documentation.
• Maintain readiness artifacts including policies and SOPs, training records, and org charts.

CANDIDATE EXPERIENCE AND REQUIREMENTS

• Bachelor’s degree in life sciences, business administration, or related fields.
• 5–7 years in Quality/Compliance within life sciences, clinical research, digital health, or adjacent regulated environment.
• Hands-on experience with QMS elements: document control, training, issue management/CAPAs, change control, and audits.
• Working knowledge of GCP/ICH and/or ISO 9001; familiarity with privacy regulations preferred.
• Superior attention to detail.
• Self-starter who is curious and loves to solve business challenges.
• Ability to anticipate problems, identify and investigate them, and make recommendations to help resolve.
• Excellent written and verbal communication; strong collaborator.
• Acts with integrity and does what’s best for the business and those we serve.

Jumo Health (www.jumohealth.com) is a Patient Experience Organization purpose-built to address the emotional, cognitive, and social barriers patients face when choosing whether to participate in clinical trials. We combine behavioral science, health literacy, and real-world storytelling to create an engagement system that reduces friction, eliminates fear, and builds trust, especially for complex studies with high decision investments. From first impression to last follow-up, we empower patients with the clarity, confidence, and support needed to enroll and stay actively engaged. Spanning 24 therapeutic areas and 180 conditions in 90 languages, our human-centered educational solutions are the choice of 17 of the world’s top 25 life sciences companies to empower patients to take charge of their health, remove barriers to clinical trial participation, and ultimately contribute to better outcomes.

Jumo Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.

To apply, please send your resume and any relevant information to [email protected]. Be sure to include the position for which you are applying in the subject line of your email.