If you want better trial outcomes, you need to build better patient experiences
Most clinical trials fail because they forget one thing: patients have a choice. Understanding choice tells us why patients say yes, and why they walk away. Traditional recruitment ignores the decision-making process. We don’t.
At Jumo Health, we believe the clinical trial experience is just as important as the science behind it. As a Patient Experience Organization (PXO), we focus on what truly drives participation: trust, clarity, and human connection.
We’re not here to check boxes – we’re here to change outcomes.
Not just recruitment. Real readiness.
Not just awareness. Behavioral activation.
Not just media. Precision engagement.
Not just websites. Scalable, personalized experiences.
Our approach addresses the barriers that actually keep patients out:
Emotional hesitancy
Cognitive overload
Trust friction
Ecosystem misalignment
Logistical complexity
It’s how we move patients from uncertain to enrolled, ethically, efficiently, and at scale.
Recruitment Focuses on Reach. Patients Need Relevance.
Clinical trials aren’t failing because we don’t have enough ads, digital tools, or recruitment vendors. They’re failing because patients aren’t saying yes.
Today’s studies face a behavioral crisis:
High disease burden creates emotional paralysis
Protocols overwhelm, confuse, and repel
Patients don’t know who to trust
Providers don’t have the time to explain
Caregivers are too burned out to help
This isn’t a media problem. It’s a human experience problem. Why? Because participation is treated like a pipeline, not a personal journey. Patients are overwhelmed. Caregivers are often left out. HCPs don’t always have the tools to guide discussions. Study teams are rarely given the support to truly connect with patients. And sites are stretched thin without the right materials or training.
The result? Trials stall. Dropout rates climb. And far too often, the people who could benefit most remain underrepresented.
Reduce dropouts, align care teams, and boost site engagement — driving better referrals, randomization, and recruitment speed.
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increase in qualified patient referrals
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improvement in randomization rates
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improvement in time to recruit
What Clients Are Saying
You and your team have shown an amazing collaborative attitude during this whole process. The product at the end of it all exceeded our initial expectations.Senior Clinical Trial Manager,
Pharmaceutical Client
We received the books today and they are just fantastic. What a wonderful resource for our children and families. These books have been so helpful in providing information and support to our children and parents.Director, Family Support Program,
Advocacy Group
I’ve never worked with a more professional and enthusiastic partner in any of my trials… it has been such a pleasure working with the Jumo team throughout the entire process.Clinical Trial Manager,
Pharmaceutical Client
When our project evolved over the course of the document generation, not only did your design pivot to quickly include the changes, but your production team beat your projected timelines!Clinical Trial Manager,
Pharmaceutical Client
The material you have provided is really good and you have obviously listened to our needs and challenges we are facing with this population.Associate Global Trial Director,
Pharmaceutical Client
We do a lot of cool things … but this one holds a special spot. If you are a kid, how do you tell other kids about why you or your parent may be “different”? If you’re a parent with young kids, how do you describe a complex disease to them so that they can understand it? Really proud to have been a part of this project.Senior Product Manager,
Pharmaceutical Client
I wanted to thank you very much for all your hard work on these projects! I continue to be very impressed by your tremendous design abilities and creative content. I have nothing but good things to say about you. I hope to work with you all again soon.Marketing Specialist, US Rare Diseases,
Pharmaceutical Client
Trusted by Our Clients
Spanning 24 therapeutic areas and 180 conditions in 90 languages across 70 countries, our human-centered solutions are the choice of 17 of the world’s top 25 life sciences companies to help them reduce stigma, eliminate fear, and build trust with target patient populations, including those which are historically underrepresented.
