Account Director

Jumo Health develops age-appropriate, culturally sensitive, and relatable educational resources for patients and caregivers. We have experience serving diverse populations, covering more than 160 health topics across 75+ countries and 90+ languages – and we’re always expanding! Our multicultural offerings are designed to explain the latest in evidence-based literature using highly visual elements so that everyone can understand complex medical topics. We use familiar mediums to ensure this -from comic books and Pixar®-style animation, to virtual reality experiences and authentic documentary-style patient stories – all tailored based on age and audience.

Jumo Health is a medical communications company serving the needs of the pharmaceutical industry as they develop and market their products. This is a hands-on role. The successful candidate will have deep rooted knowledge of the market sector and experience in successfully building external marketing communications plans including, but not limited to, public relations, convention presence, website.

The Customer Success team is part of the Sales and Marketing organization and is responsible for the strategic delivery for all customer engagements. Overseeing projects from kick-off to final delivery, this team is responsible for delivering an exceptional customer experience. The Customer Success team partners with sales to manage customer relationships and collaborates with cross-functional production teams, including Sales Enablement & Contracting, Delivery Management, Product, Editorial, Design, and DevOps to effectively execute customer programs.

As a Director of Customer Success, you will report to a Customer Success Lead (CSL) and partner with other CS team members, continuously seeking to improve customer satisfaction.

The successful candidate will have excellent customer-relationship skills, be a creative thinker and problem solver, have the ability to think strategically, and possess the passion to guide our customers to deliver best-in-breed educational solutions that empower patients and deliver better outcomes.

• Independently oversee and manage a portfolio of business, managing on-going customer relationships with CSL oversight and leadership
• Embrace the strategic direction of each assigned customer program and ensure all internal and external Jumo Health resources align and execute accordingly
• Communicate with customer regularly to obtain updates on the customer’s business
• Build strong relationships to solve customer’s business challenges, manage expectations, and identify further partnership opportunities
• Anticipate potential changes and obstacles with the customer’s business and/or our relationship and involve the appropriate resources to bring resolution requirements
• Act as the key point of contact for customers and internal partners, working closely with Sales, Delivery Management, and other internal teams to develop and deliver exceptional work that delights customers and solves for patient pain points
• Identify, plan, and manage key deliverables, activities, budgets, and deadlines
• Communicate project status updates in a timely and efficient manner to cross-functional team members
• Review, evaluate, and critique creative concepts/deliverables to ensure that work meets project objectives, customer demands, and Jumo Health quality standards
• Understand the financials of the project and scope of work, plan projects accordingly and monitor project budget and expenses
• Identify areas of operational efficiency, champion processes that streamline account operations, and thrive on providing exceptional customer experiences
• Coach and inspire the growth of junior team members by providing consistent feedback, training, and growth opportunities

• A bachelor’s degree with a concentration in communications, marketing, public relations, public health, or business (Master’s preferred but not required)
• Agency experience preferred
• 5+ years of experience working in healthcare marketing, advertising, patient recruitment or medical education
• Previous supervisory experience a plus
• Experience independently building and managing successful relationships with customers
• Ability to work with tight timelines on multiple projects simultaneously
• Excellent communication skills (written and verbal), including ability to speak with a variety of stakeholders
• Self-starter who is able to roll up their sleeves, take initiative, think creatively, work independently, and get work done!
• Exhibits a sense of curiosity and growth orientation; continuously seeks out knowledge as well as growth opportunities
• A passion to solve for disparities in health literacy and support patient outcomes

Jumo Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.