Executive Director, Client Strategy

Jumo Health is a patient experience organization that utilizes behavioral insights, health literacy and creativity to give people the clarity and confidence to make informed health choices. As Executive Director, Client Strategy, you will serve as the connective tissue between Sales, Client Services, and Delivery to ensure the strategy we sell is the strategy we deliver.

You’ll participate as a member of the Quick Response Team (QRT) triaging RFPs, prioritizing incoming workstreams, assigning team resources, and guiding the strategy development process. You will also play a critical client-facing role in crafting thoughtful, feasible, and insight-driven strategic solutions for new and existing clinical trial programs across therapeutic areas.

We’re looking for someone who thrives in the details, project managing strategic inputs, distilling complex client requests into actionable frameworks, and keeping teams on track against tight deadlines. You’ll work closely with leadership and cross-functional teams to shape solutions that drive enrollment, retention, and impact.

Quick Response Team Participation

• Serve as part of the QRT helping to facilitate daily RFP intake, scoring, assignment, and
  prioritization processes using internal tools and frameworks.
• Facilitate triage meetings and coordinate strategic resourcing based on skill mix, urgency,
  and client opportunity.
• Track deadlines and deliverables to ensure timely, high-quality responses across proposal
  types (formal RFPs, budget asks, capability decks, etc.).
• Continuously refine QRT workflow to improve efficiency, quality, and cross-team clarity.

Strategic Solution Development

• Diagnose client challenges and align Jumo Health offerings to create strategic, custom-fit
  solutions for clinical trial recruitment, education, and retention.
• Translate ambiguous or complex requests into structured strategy briefs, information
  architectures, and tactical plans.
• Serve as the strategic partner from pitch through program launch—ensuring delivery
  reflects original solution intent.
• Support Sales and SE&C teams by injecting insights into messaging, positioning, and
  storytelling.

Internal Team Collaboration

• Participate in cross-functional kickoff and hand-off meetings to align internal teams on goals, audiences, and program strategy.
• Provide real-time input during program execution to ensure that strategy is operationalized and maintained throughout the lifecycle.
• Offer consultative support across Delivery, Creative, and Content teams—ensuring continuity and consistency of vision.

Market & Patient Insight Integration

• Monitor therapeutic pipeline trends, patient behaviors, and decision-making dynamics to inform proposal strategy and client discussions.
• Apply principles of health literacy, behavioral science, and patient journey mapping to solution architecture.
• Regularly synthesize competitive and market intelligence into usable recommendations for the commercial team.

Education

• Bachelor’s degree in Business, Life Sciences, Public Health, or related field required; advanced degree a plus (eg. PharmD, MPH)

Experience

• 8–10 years of experience in clinical operations, strategic consulting, and/or clinical trial
  strategy within the clinical research industry.
• Strong knowledge of the clinical trials industry, specifically patient engagement/education
  related to recruitment, enrollment, and retention.
• Therapeutic area experience in rare and specialty disease, oncology, CNS, immunology, metabolic disease, and/or pediatrics preferred.
• Familiarity with health literacy, decision science, and/or human-centered design principles preferred.
• Proven ability to work cross-functionally in fast paced, matrixed organizations.
• Demonstrated experience supporting RFP development, proposal writing, or commercial solution design.

Skills

• Detail-oriented project manager with a strong sense of urgency and accountability.
• Strategic thinker who can make the complex simple, translating insights into clear action plans.
• Ability to act with urgency, prioritize workload, and demonstrate critical thinking skills a must
• Excellent communicator (written and verbal), with ability to engage senior stakeholders and distill strategy to diverse internal teams.
• Comfortable leading meetings, setting priorities, and driving collaboration across departments.

Success in This Role

• All incoming RFPs and proposals are triaged, resourced, and delivered on time.
• Strategic solutions are clearly aligned to client needs, feasibility constraints, and internal capabilities.
• Cross-functional teams are consistently aligned and informed, reducing confusion and rework.
• Clients recognize Jumo Health’s strategic expertise and value us as trusted partners.
• Market and patient insights inform every proposal, creating a clear competitive edge.

Jumo Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability,
protected veteran or marital status.

To apply, please send your resume and any relevant information to [email protected]. Be sure to include the position for which you are applying in the subject line of your email.