Direct questions deserve direct answers.
Patient readiness is a new operating category. The questions are predictable.This page explains what Jumo does, how CORE and PRISM differ, where each fits, and what changes when readiness is governed.Search the complete library or browse by topic.
Frequently Asked Questions
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Jumo Health & Patient Readiness
The category, the problem, and the operating thesis.
What is Jumo Health?
Jumo Health is a Patient Experience Organization that makes patient readiness measurable, actionable, and governable across clinical trial recruitment, enrollment, retention, and completion.
About Jumo Health →What is a Patient Experience Organization?
A Patient Experience Organization connects behavioral science, health literacy, human-centered design, data intelligence, and execution around whether patients are prepared to advance, participate, and complete. It creates operational ownership for readiness.
Explore the PXO model →What is patient readiness?
Patient readiness is the degree to which a patient is cognitively, emotionally, practically, and contextually prepared to participate in and complete a clinical trial. It is dynamic and can strengthen or deteriorate throughout participation.
How does readiness differ from eligibility?
Eligibility determines whether a patient meets clinical inclusion and exclusion criteria. Readiness determines whether participation is understood, feasible, supported, and sustainable. A patient can be medically eligible and still be unprepared for the realities of the protocol.
How does readiness differ from patient engagement?
Engagement measures activity such as opens, clicks, views, responses, or portal use. Readiness measures whether understanding, feasibility, motivation, and support have changed enough for participation to hold.
See the behavioral science →What types of friction affect readiness?
Jumo evaluates structural friction such as transportation and scheduling, cognitive friction such as comprehension and health literacy, and behavioral friction such as fear, trust, motivation, and decisional conflict.
Explore friction profiling →CORE
Readiness education, lifecycle coverage, and content execution.
What is CORE?
CORE is Jumo Health's readiness education system. It translates protocol complexity into the practical, behaviorally structured education patients, caregivers, families, and sites need before and during participation.
Explore CORE →What does protocol-derived mean?
CORE begins with the specific protocol, patient population, burden profile, decision points, and likely readiness friction. Education is designed to address the conditions of that study rather than relying on a generic disease template.
What does CORE produce?
CORE can produce patient, caregiver, HCP, and site-facing education across the trial lifecycle. The format is selected because it closes a defined readiness gap, not because it appears on a standard asset menu.
View the CORE Catalog →How does CORE address caregivers?
CORE treats caregivers as a readiness variable. It identifies their decision role, burden, practical responsibilities, information needs, and influence on whether participation remains feasible.
How does CORE handle protocol amendments?
CORE uses a modular architecture so the affected educational components can be updated without rebuilding the entire readiness experience. This preserves what remains accurate while correcting what changed.
Can CORE operate independently?
Yes. CORE is a standalone readiness education system. It can also serve as the education foundation within a PRISM deployment.
PRISM
Readiness intelligence, orchestration, advancement, and monitoring.
What is PRISM?
PRISM is Jumo Health's Patient Readiness and Intelligence System. It identifies eligible patients, assesses readiness, prioritizes advancement, orchestrates education and support, coordinates site handoff, and monitors completion risk.
Explore PRISM →How is PRISM different from an AI recruitment tool?
Most AI recruitment tools improve identification, matching, targeting, or outreach efficiency. PRISM connects those capabilities to readiness assessment, behavioral diagnosis, adaptive intervention, governed advancement, site handoff, and completion-risk monitoring.
What data can PRISM use?
Depending on the study, PRISM can work with protocol metadata, claims, EMR or EHR, lab, genetic, site, HCP, social-determinant, behavioral, geographic, access, and patient-interaction signals.
Explore AI & Data Intelligence →Does PRISM replace sites or CROs?
No. Sites retain clinical responsibility and CROs retain their operational roles. PRISM moves preventable education, expectation-setting, friction detection, and readiness work upstream so sites and study teams can focus on clinical execution.
Does PRISM slow enrollment?
PRISM may prevent an unprepared patient from advancing prematurely. That is different from slowing the trial. Moving unreadiness faster creates failed screens, no-shows, site rework, early withdrawal, and rescue requirements.
How does PRISM monitor completion risk?
PRISM evaluates changing readiness signals such as burden accumulation, comprehension decay, expectation drift, disengagement, caregiver instability, and practical feasibility while there is still time to intervene.
Does PRISM make clinical or treatment decisions?
No. PRISM supports patient readiness, education, progression, and coordination. It does not diagnose, prescribe, determine treatment, or replace the clinical authority of investigators and sites.
Deployment & Integration
How the systems are selected, configured, and connected.
Can CORE and PRISM be deployed independently?
Yes. CORE and PRISM can each operate independently. Together, CORE supplies the readiness education foundation while PRISM measures and governs progression throughout participation.
How do CORE and PRISM work together?
CORE creates protocol-derived readiness education. PRISM identifies when a patient needs education or support, governs the next action, and monitors whether readiness changes. One creates the readiness foundation; the other protects progression.
Should we start with CORE or PRISM?
Start with CORE when the immediate need is stronger education, expectation alignment, caregiver preparation, or site support. Start with PRISM when the need includes identification, prioritization, orchestration, monitoring, and portfolio-level readiness intelligence.
How does Jumo begin an engagement?
Jumo begins by reviewing the protocol, population, site conditions, burden profile, and likely readiness friction. That analysis defines the appropriate CORE, PRISM, or combined deployment.
Does Jumo replace existing trial technology?
No. Jumo is designed to work with sponsor, CRO, site, and technology infrastructure. Integration requirements depend on the study, available data, workflow, and selected capabilities.
How are privacy, security, and governance requirements handled?
Requirements are evaluated against the specific study, data sources, jurisdictions, sponsor policies, and patient-facing workflows. Current security documentation, data-handling details, and governance controls are provided during evaluation.
Outcomes & Buyer Questions
How readiness changes economics, performance, and vendor strategy.
What outcomes is Jumo designed to support?
Jumo is designed to support stronger patient advancement, lower preventable screen failure and dropout, better-prepared site handoffs, reduced site rework, more stable retention, greater forecast confidence, and improved cost per completer.
Why is cost per completer more useful than cost per lead?
Cost per lead measures how cheaply a patient enters the funnel. Cost per completer reflects the full cost of productive participation, including screen failure, dropout, replacement recruitment, site rework, and timeline recovery.
We already have recruitment partners. Why would we need PRISM?
Recruitment partners typically optimize reach, response, referral, or enrollment. PRISM governs whether patients are prepared to advance and whether participation remains sustainable after the referral or enrollment milestone.
Does readiness create additional upfront cost?
Readiness changes where resources are applied. It moves effort upstream to prevent screen failure, site rework, early withdrawal, rescue recruitment, and timeline recovery. The relevant comparison is the cost of prevention versus the existing cost of unreadiness.
Does Jumo Health guarantee completion?
No. Clinical trial completion is affected by clinical, personal, operational, and external conditions. Jumo is designed to identify risk earlier, improve preparation, support better decisions, and increase the probability of durable participation.
Can Jumo share supporting evidence or case studies?
Relevant examples, evidence, methodologies, and approved case-study materials can be discussed during evaluation based on the therapeutic area, study design, and requested capability.
Discuss your study →Still have a question?
Send the question with your therapeutic area, study phase, or execution concern so the right Jumo expert can respond.
Send us your protocol and site list.
In two days, you get three execution diagnostics on your program.
Trial Readiness Index
How likely each eligible patient cluster is to activate, persist, and complete, before any intervention.
Readiness Friction Map
The barriers most likely to suppress activation, enrollment, and completion in each cluster, and how to mitigate them.
Readiness
Blueprint
Which clusters to target, which barriers to address, which interventions to deploy, and what completion lift to expect.