Delivery Manager

About Jumo Health

Jumo Health develops age-appropriate, culturally sensitive, and relatable educational resources for patients and caregivers. We have experience serving diverse populations, covering more than 160 health topics across 75+ countries and 90+ languages – and we’re always expanding!

Our multicultural offerings are designed to explain the latest in evidence-based literature using highly visual elements so that everyone can understand complex medical topics. We use familiar mediums to ensure this -from comic books and Pixar®-style animation, to virtual reality experiences and authentic documentary-style patient stories – all tailored based on age and audience.

Overview:

As an integral part of our Operations team, Delivery Managers play a pivotal role in ensuring the successful delivery of multiple projects across various brands and clients. This is not a sales position. Our Delivery Managers manage, supervise, and set workflow timelines for assigned clients/brands. They maintain organized, accurate, and concise status reports for internal communications and ensure effective project execution and compliance. Reporting to a Lead Delivery Manager, the successful candidate must have the ability to set and execute against defined project plans, providing ongoing status updates to the internal project team and potentially to clients.

Essential Functions:

Account Management:

• Coordinating cross-functional team deliverables and liaising with external vendors to support the customer success team in developing and maintaining project delivery needs.
• Manage internal expectations and delivery processes to ensure the Customer Success Lead effectively manages client expectations.

Project Management:

• Manage multiple projects across assigned portfolios from initiation through implementation and deployment.
• Ensure deliverables progress per agreed-upon timelines and milestones and track progress accordingly.
• Accurately report the status of all projects and ensure deadlines are met.
• Act as a key partner to client services, creative, and other team leaders, building and maintaining positive relationships with internal colleagues and vendors.
• Proactively communicate changes and monitor staffing needs.
• Coordinate internal communications, including meetings and reviews.
• Identify and manage workflows and continuously work to improve systems, practices, and policies.
• Ensure project delivery compliance with all applicable IRB, EC, and regulatory requirements.
• Provide recommendations on workflow management software and technological advances for the organization.
• Ensure the team knows and follows established procedures, including organizational processes, technical requirements, and client procedures.
• Establish best practices.
• Support budget tracking.

Candidate Requirements:

• Must be located in New Haven, CT, New York, NY, Chicago, IL, or Philadelphia, PA.
• A bachelor’s degree with a concentration in communications, marketing, public relations, public health, or business (a Master’s degree is preferred but not required); PMP certification is strongly preferred.
• 2-4 years of project management, production, or product management experience in an agency or CRO setting; experience managing clinical trial projects a plus.
• Experience using project management software (Monday.com experience is a plus).
• Ability to work with tight timelines on multiple projects simultaneously.
• Continuous focus on quality and driving efficiencies.
• Self-starter who can take initiative, think creatively, work independently, and get work done.
• Strong verbal and written communication skills; critical thinking skills; creative, innovative, enthusiastic problem solver; and exhibit strong mentoring, teamwork, and client service orientation.
• Passionate about helping others.

To all applicants

Jumo Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.